Customer Service Strategy
Customer Service â€“ helping people that buy your product
How can your customers help to improve and grow your sales ?
* Paying attention to details
* Noticing market trends
* Asking for referrals
Most people like the comfort of buying from familiar places so they have a vested interest in your success. So it is important that they feel a connection with you.
Know your customers by name and create an open dialogue â€“ customer platforms, community rooms, chat services, social media
Be open to criticism â€“ when you ask people how they feel about your product they are going to tell you and you have to absorb what they are saying
Follow up â€“ this is your action plan that transitions to your strategy, its a reaction to every email, voicemail and feedback that you receive to make your products better and increase your bandwidth of clients.